Warranty Repair Policy
You can apply for product repair service if the under warranty product has a manufacturing defect. The warranty period starts from the date of the activation of the printer. The print head is guaranteed for 3 months, other parts are guaranteed for 12 months.
You can Request Warranty Repair Service where:
- 1.A proof of a valid serial number is provided;
- 2.The under warranty product has been used normally, and the damage is caused by a manufacturing defect. Both of the above conditions must be met for the product to qualify for the warranty service.
What This After-Sales Policy Does NOT Cover:
- 1.Valid proof of a serial number can not be provided;
- 2.Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration;
- 3.Damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
- 4.Damages caused by unauthorized modification, disassembling, or shell opening not in accordance with official instructions or manuals.
- 5.Any loss or damage caused by collision and burning if the product has no manufacturing defect.
- 6.Damages caused by accidents, overuse, misuse or use of other consumables instead of NiiMbot paper range.
- 7.Damages caused by scratches on the print head.
- 8.Damages caused by uncontrollable external factors, including floods, fires, earthquakes, lightning strikes, etc.
- 9.The product has been stolen, or it is missing.
- 10.The product is damaged during transportation.
- 11.The purchase record is inconsistent with the serial number of the under warranty products.
- 12.Other circumstances stated in this policy.
How to Request for Warranty Service
Please contact the local after-sales center first. If there is no local after-sales center, please contact the headquarter after-sales center by email:service@niimbot.com. Products need to be sent back to the after-sales center.
Return and Refund Service
You can apply for product repair service if the under warranty product has a manufacturing defect. The warranty period starts from the date of the activation of the printer. The print head is guaranteed for 3 months, other parts are guaranteed for 12 months.
You can request for Return and Refund Service for the under warranty printer when:
- 1.The product has a manufacturing defect;
- 2.A proof of a valid serial number is provided;
- 3.All the accessories are complete and not damaged;
- 4.No human damages on any products.
Return & Refund Service will not be provided in any of the following circumstances:
- 1.It exceeds the time limit for return or exchange.
- 2.A proof of a valid serial number is not provided or is reasonably believed to have been forged or tampered with.
- 3.A product sent to after-sales center for Return & Refund Service does not include all original accessories, or any item is not in new or like-new condition, i.e., with cracks, dents or scratches.
- 4.Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
- 5.The product’s serial number, product’s label, etc. show signs of tampering or alteration.
- 6.Damage is caused by uncontrollable external factors, including floods, fires, earthquakes, lightning strikes, etc.
- 7.Other circumstances stated in this policy.
Essential Information
NIIMBOT will examine the returned product(s) to identify the problems.
- 1.If the problem is within the scope of the warranty, NIIMBOT will bear the cost for materials, service, testing, and return shipment of the product(s).
- 2.If the problem is not within the scope of the warranty, NIIMBOT will charge for the cost of materials, service, testing, and shipment of the product(s).
- 1.Make copies of all the data contained on your product before shipping as the data may be lost during the repair process.
- 2.Your product may be repaired or replaced during the repair process, and the serial number may be changed.
- 3.Customers can obtain warranty service only at a designated NIIMBOT repair center in the region where they purchased the product.
- 4.If the customer provides the wrong delivery address or the recipient refuses to receive the product, then the cost must be borne by the customer.
- 5.To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it.
- 6.Please purchase our products that are adapted to your country or region through the official NIIMBOT store or NIIMBOT authorized channels. Purchasing a NIIMBOT product through an unauthorized channel may cause risks of piracy, not being able to adapt to your use environment or other risks that causing the product to not work properly; at the same time, NIIMBOT may not be able to provide you with official services in connection with the aforementioned risks.